About Us
Smart Autos is one of the fastest growing independent car sales businesses in the country.
With over 15 year’s experience, we are committed to providing you with the highest levels of customer service as described below.
Accuracy
- Providing clear, complete and accurate information on our products, services and pricing either by phone, email or post.
- Explaining all points of our sales and service procedures to you at all times.
- Quoting on any additional work that should be carried out or should become required in the near future immediately it becomes apparent.
Performance
- Ensuring that in every aspect of our work, each individual is responsible and accountable for the quality of their work.
- Continuously enhancing and improving the services and technology in place within the Company to meet and exceed the expectations of our customers.
- Working with our customers to correct any problem and taking action to ensure that the problem does not recur.
Communication
- Making it as easy as possible to contact us 7 days a week by phone or by e-mail.
Honesty and Integrity
- At all times striving to be honest, friendly and courteous, treating all customers as valued customers.
- Making certain that should the level of service we provide fail to meet your reasonable expectations, we take steps to rectify the situation, as soon as it is brought to our attention. In the event that you are not happy with the resolution provided, we will endeavor to escalate and resolve the issue within the relevant department.
- Treating your personal information in the strictest confidence.
- Ensuring that details of your transactions with the Company are discussed only with you or your authorized representative.
